A Day in The Life of a Client Manager Intern

Find out about Laura’s internship with Horus Music

A Day in The Life of a Client Manager Intern

The Big Music Project has part-funded several music industry internships and we are aiming to inspire and create incredible opportunities for young people from across the country who want to get into the music business. We’re sitting down with each of our interns to find out how they’re getting on! Here’s Laura who works as the client manager intern at Horus Music.

Hi Laura! How long have you been in your role for now?

Hi guys, I have been at Horus Music for 8 Weeks now!

So, what’s the first thing you do when you get into the office?

Well, firstly I log into the system and the relevant pages, (grab a coffee!) and then start the distribution process. This includes creating a new order, listening to client’s tracks, editing metadata and dealing with un-submissions.

That all sounds so technical (well – except the coffee!). Talk us through your day-to-day tasks.

First is the distribution of the audio and video releases. As I’ve mentioned, this involves checking, altering and distributing clients releases through ClientZone, uploading them to the CI server and posting the order.

I also deal with emailing clients when, for whatever reason, their release has to be un-submitted. I contact the clients letting them know what changes they need to make or with any queries we may have about a release.

As well as emails, I deal with clients over the phone. This is usually answering client queries with regards to distribution or transferring them to another department.

My afternoons are often spent writing blog posts. I have creative freedom with these and at the moment I am writing an etymology series for Help for Writers and have just finished an ‘advice for lyricists’ series for Help for Bands.

I also help out with the social media for Help for Writers. This includes finding posts to retweet, writing new posts and then scheduling these for relevant times or days.

What’s your favourite thing to do each day?

I enjoy the distribution process as its easy to get into a routine and get a lot done. I also enjoy the blog writing because it’s creative and I can write about whatever interests me. The main thing I enjoy though isn’t anything specific, but just the fact that I have so many opportunities to get involved with different aspects of the job.

Tell us about projects you’ve worked on and what you liked and didn’t like about them?

Currently, I’m working on a video for the Help for Writers’ website. I created the concept for the video, filmed the necessary footage and now I’m onto the editing. Because I’m new at it, it’s quite a slow process but I’ve had a lot of support from the graphics team and its been a lot of fun (as well as really useful) to try my hand at something new.

The role certainly sounds fun. What kind of challenges do you face day-to-day?

The main challenge we run into in the distribution team is dealing with releases that have errors, whether that’s incorrect information in the metadata, missing audio files or unpermitted artwork. There are pretty strict guidelines that the releases have to adhere to therefore we often have to deal with this. We either change it ourselves or un-submit the release and ask the client to change any errors.

Apart from that, because I’m doing a lot of different things during the day, timing can be an issue. It’s just a matter of being organised really but sometimes there just isn’t enough hours in a day!

What have you learnt about the world of work?

That it doesn’t have to be a chore! Coming to work never feels like a hardship and that’s something I really appreciate.

I’ve also learnt that once you start working in one area, it can open your mind to related areas that you may be interested in and never even thought about. For example, we have a sister company that deals with music publishing which was something I only had a very small amount of knowledge about, but now I know that I want to learn more!

What advice would you give to other people looking to apply for internships?

Push yourself. Take every opportunity that is given to you and make the most of it.

What do you want to do next?

I want to stay in the music industry, I’d love to carry on with what I’ve been doing or explore music publishing a little more.

In an ideal world, where will you be in five years time? 

Still working in the music industry. Perhaps working in music publishing, some aspect of the music business or writing lyrics for artists (or some combination of all three!)

If you are interested in a paid internship, check out our job’s board which is always updated with the newest roles from around the UK.