A Day in the Life of a PPL Apprentice

Find out about Jessikah’s apprenticeship with PPL.

How did you find out about PPL’s apprenticeship scheme?

I found out about my apprenticeship through an IT recruitment agency who specialise in matching entry level candidates with companies offering apprenticeship programmes. When I found out that a company like PPL was offering an apprenticeship, that was an added perk so I jumped at the opportunity and applied. I’ve now been working as an IT service desk intern for almost a year.

Tell us about your role and day to day tasks?

I look after all things technology in the building. So anything from hardware replacements, hardware configuration, servers and so on. On average I tend to deal with 25 to 30 people a day so I’m always running around, troubleshooting IT issues. I really enjoy this part of my role because it allows me to learn about the different departments and roles within the business, and it’s a great way to get to know people.

What’s your favourite part about being a PPL apprentice?

I’m a very bubbly person so I love the customer service aspect of my role. I’m a tactile learner so I also like the hands-on nature.

How has your apprenticeship benefited you?

Working as an apprentice has allowed me to experience working in a professional, real world environment. I’ve gained many technical skills but what’s also great is that I’ve improved my customer service skills. When I first started I was really shy and now I’m so much more confident.

My apprenticeship has also reaffirmed what I want to do (work in IT) and what industry I want to work in post my apprenticeship. Having experienced life at PPL, I’d really love to keep working in the music industry.

Do you think completing an apprenticeship will help you gain future employment?

Definitely, it’s enabled me to take my first step into the professional working world. Having this experience under my belt will help set me apart from other candidates when I’m looking for my next role.

What are your plans post apprenticeship?

I’m focused on completing my Level 3 Certificate in ICT Systems and Principles. I’d also love to attend more networking events to expand my professional network and meet more people.

Do you have any advice for other people looking for an apprenticeship in the music industry?

I would definitely recommend an apprenticeship. But first, I’d suggest you do some research to find out about the different opportunities so you can make an informed decision on the best one for you.