Box Office Assistant @ Artsdepot, London

Box Office Assistant @ Artsdepot, London





Artsdepot, London

Job Summary

We are recruiting a Box Office Assistant to be part of the welcoming face of artsdepot. Duties will include ticket sales and collections, operating the main switchboard and contributing to the administration of the Visitor Services Department.

Job Description

  • To operate and assist on any ticketing sales points in order to provide an efficient and productive booking system for the public.
  • To operate the telephones and main switchboard.
  • To ensure a thorough knowledge of events at artsdepot to enable the Box Office to give the best possible customer service.
  • To actively pursue an in-depth knowledge of the venue’s computerised Box Office system and online sales technology.
  • To ensure the ticketing systems records are maintained and accurate.
  • To contribute to the administration of the department, ensuring information is up-to-date and well organised.
  • To support the administrational needs of other departments, within reason, and under instruction of the Visitor Services Manager.
  • To be responsible for all cash, cheque and card transactions made by the Box Office.
  • To be responsible for the opening and closing of the Box Office, and ensure the security of the box office is maintained.
  • To meet artsdepot’s agreed standards of dress and appearance codes.

Job Specification

  • Passionate about good customer service with proven experience in a customer service environment.
  • A friendly and approachable personality.
  • Energetic, creative team player with a high level of enthusiasm.
  • Diplomatic and negotiating skills with the ability to work with initiative and maturity.
  • Must be confident to work alone, acting as artsdepot reception, Stage Door attendant and Box Office assistant.
  • Excellent interpersonal and telephone skills.
  • Confidence to proactively up-sell and cross-sell over the phone and in person.
  • Excellent computer skills, including a good understanding of MS Word, Excel and Outlook.
  • Previous experience of cash handling procedures.
  • Good mathematical skills (Maths GCSE required).
  • Good analytical skills and attention to detail.
  • Confidence in instituting artsdepot’s policies and procedures.
  • Ability to prioritise and work under pressure with good time management.
  • Willingness to work flexibly.
  • Passionate about live performance and the arts in general.

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To apply, please complete the Application Form and Equal Opportunitites Form and return by email to or by mail to Recruitment, artsdepot, 5 Nether Street, Tally Ho Corner, North Finchley, N12 0GA.

Interview Date: Wednesday 27th September 2017