Box Office Assistant @ Opera Holland Park, London

Box Office Assistant @ Opera Holland Park, London


Part Time



Opera Holland Park, London

Investec Opera Holland Park is widely regarded as one of the most exciting, innovative and accomplished opera companies in the UK, with an extraordinary history of producing rarities, alongside popular favourites. Whether novice or aficionado, OHP has something to offer – and all taking place in one of the most beautiful covered spaces in the capital.

Job Description

A few responsibilities that are required with the role:

Main Purpose of the Job

  • To undertake the selling of tickets from the Box Office, and answer general enquiries about the Investec Opera Holland Park season and other events throughout the year
  • To assist the Box Office Supervisor in the daily running of the Box Office and provide excellent customer service at all times
  • To provide broad administrative support to the Box Office and ticketing team

Sales and Customer Service

  • To process sales for a wide range of events and products, including operas, picnic tables, programmes and members events, both over the phone and in person
  • To be one of the main points of contact for OHP audiences and members, upholding the highest standards of customer service at all times
  • To actively promote Opera Holland Park and the performances and membership schemes the company has on offer, upselling and cross-selling where relevant
  • Respond, resolve and record customer feedback and complaints
  • Remain fully informed about Opera Holland Park and its upcoming events

Job Specification

  • IT proficient – accurate typing and spelling
  • Confident, polite and clear telephone manner; excellent customer service skills
  • Good communication skills, both written and verbal and the ability to interact with a wide range of people
  • Calm and efficient manner
  • Ability to work in a busy Box Office where high standards of service are required
  • Time management and organisational skills
  • Experience in cash handling and credit/debit card/cheque processing
  • Ability to work as part of a small friendly team

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Closing Date: 15th December 2017