Customer Service Assistant @ Errol Flynn Filmhouse (EFF), Northampton

Customer Service Assistant @ Errol Flynn Filmhouse (EFF), Northampton



East Midlands


Errol Flynn Filmhouse (EFF) , Northampton

Job Summary

To promote, represent and present the Errol Flynn Filmhouse as a welcoming, safe, open and entertaining venue at all times.

To deliver the highest customer experience possible by ensuring perfecting standards of customer service at all times with a pro-active and passionate attitude.

Job Description

  • To be flexible and to undertake all duties as instructed. Duties may include bar, merchandise, and confectionary sales, and audience attendance during a screening.
  • To deliver ticket sales for customer walk ups through the Bar, and reconcile with sales as required.
  • To assist with the reconciliation of all monies, re-stocking of the bar and cleaning of the cinema areas as requested.
  • To know responsibilities in the event of an evacuation, and to be aware of, and fully understand all relevant procedures.
  • To assist with the setting up, operating of, and clearing away of additional functions and events.
  • To abide by all Customer Service rules and regulations, as specified in the Performance Staff Procedure Guide which includes the policy regarding Uniform, Personal Hygiene and appearance.
  • To attend relevant training courses required by the House Manager in order to further self development
  • To complete any other delegated duty that assists the organisation, in achieving its business objectives.
  • Promote and adhere to the organisation’s culture and values.
  • To be aware of, adhere to, and implement any legislative requirements consistent with overall duties of this post, with particular regard to Health and Safety policies and procedures, Data Protection Act 1998 and Equal Opportunities.
  • To carry out any other tasks that will, from time to time be allocated on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post.

Job Specification

  • Excellent communication skills, both oral and written 
  • Excellent organisational skills 
  • Excellent interpersonal skills 
  • Ability to meet deadlines 
  • Excellent attention to detail 
  • Problem solving skills


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Closing Date: Friday 18th August 2017