Membership and Ticketing Services Assistant @ Tate Gallery, London

Membership and Ticketing Services Assistant @ Tate Gallery, London





Tate Gallery, London

Job Summary

Tate aims to be the most artistically adventurous and culturally inclusive global art museum. We deliver this aim through activities in our four galleries across the UK. Tate Membership and Ticketing Services (MTS) operates Tate’s ticketing and membership service, in the galleries at Tate Britain and Tate Modern, through its contact centre based at Millbank, and via the internet. The purpose of this role is to sell tickets, memberships and related products, and to provide consistently excellent service to all Tate visitors, Members and other customers.

Job Description

  • Sell tickets and memberships and seek to increase sales through actively engaging customers.
  • Proactively promote and sell Tate’s membership scheme and gift aid as well as a range of other products and services.
  • Participate in all creative sales initiatives and telemarketing campaigns as required.
  • Deliver world class customer service, and answer telephone, written and in-person enquiries with a welcoming and informative approach.
  • Awareness of and commitment to the principles of dignity and respect in terms of diversity, when engaging with colleagues and customers.
  • Perform data input accurately and speedily and adhere to Data Protection guidelines, capturing customer data to the departmental standard.
  • Take full details of any comments regarding Tate’s customer service and to deal with these in accordance with departmental guidelines.
  • Follow departmental cash handling and till management procedures, performing accurate end of-day till reconciliation, keeping any till errors within departmental standards.
  • Ensure work areas are clean and tidy and gallery desks professionally presented with fully stocked leaflets and stationery. Maintain a suitable dress code.
  • Report any hardware or software problems in accordance with departmental guidelines
  • Work on a rota basis including weekends and evenings.

Job Specification

  • Have proven experience of working in a front-line, retail, sales-focused or customer service environment.
  • Be passionate about providing excellent customer service and enjoy engaging with people from different backgrounds and creating a positive experience.
  • Like to take personal responsibility for dealing with issues and always make sure you deliver on your commitments.
  • Be a strong communicator who is great at explaining things clearly and confidently to a range of people both verbally and in writing.
  • Thrive in a very busy environment where your organisation skills help you to get things done on time and to a consistently high standard.
  • Be a confident sales person who proactively seeks out and enjoys sales opportunities.
  • Enjoy being part of a team and like to create and maintain positive relationships with those around you.
  • Have the resilience to positively and constructively respond to challenges.
  • Be confident and competent using a computer and understand office systems such as Microsoft Office and the internet.
  • Enjoy working flexible hours and are available to work regular weekends and unsociable hours and comfortable with late night travelling.
  • Have the ability to work accurately with figures with good attention to detail and experience of cash handling and other methods of payment.
  • Have an interest in, and commitment to, the work of Tate.

Closing Date: 25th April 2018

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