PA / Team Assistant @ Universal Music Group, London

PA / Team Assistant @ Universal Music Group, London



Purpose of role:

Universal Music Group is looking to for a highly motivated person to work as Team Assistant to provide full administrative support to the Global Rights & Society Relations team.

The holder will have PA experience, preferably within the creative industries, and proven ability in prioritising a heavy work load, juggling multiple demands whilst taking ownership of individual tasks to meet deadlines whilst supporting multiple people.

This is an exciting opportunity to work in a new team with a new focus on neighboring rights and a commitment to deliver excellent standards of service for all UMG’s Labels and Artists.  It is essential that the individual have an interest in being part of a developing department with a constructive approach to change – this is a challenging role which offers a real opportunity to contribute to a growing part of our business.


  • Liaise on behalf of Executives with contacts at all levels – acting as a point of contact for all team enquiries.
  • Screen and direct phone calls, emails and distribute correspondence appropriately.
  • Handle requests and queries appropriately.
  • Manage diary and schedule meetings and appointments.
  • Produce reports, presentations and briefs.
  • Travel coordination (international and domestic).
  • Expenses processing.
  • Full administrative support; maintaining filing systems and databases.
  • Event coordination.
  • Perform accurate and timely research of UMG’s rights & repertoire systems to assist the team in its duties.
  • Ad hoc projects and responsibilities as required in response to changing business requirements.

Person Specification:

  • Proven work experience as a personal assistant.
  • Knowledge of office management systems and procedures.
  • Outstanding organisational and time management skills.
  • Up-to-date with latest office gadgets and applications.
  • Ability to multitask and prioritize daily workload.
  • Discretion and confidentiality.
  • Motivated by resolving issues and ability to calmly and effectively manage these through to successful resolution in a timely manner.

Time & work management:

  • Works towards team/department/company objectives and takes pride in meeting targets and satisfying internal and external customers.
  • Manages self and follows through on tasks and to do lists so that deadlines consistently met in the most efficient and effective way.
  • Prides oneself on effective problem-solving and steady, focused effort.
  • Sets priorities and plans workload efficiently. Consults manager and colleagues where appropriate to solve problems and complete tasks and projects to deadlines.

Teamwork & collaboration:

  • Supports, co-operates and collaborates with others across the Organization.
  • Open-minded, flexible and cooperative with the needs and priorities of the team so that customer needs are met consistently.
  • Responds appropriately to direction regarding key performance indicators and service level agreements.


  • Fluent in English.
  • Ability to communicate clearly in a courteous and professional manner with customers and colleagues.
  • Ability to escalate issues appropriately in a timely and professional manner.

Initiative & motivation:

  • Flexible, enthusiastic and effective approach to implementing tasks, taking on new work and assignments, developing new skills and servicing customers.
  • Prepared and motivated to be part of an evolving business environment with an interest in improving customer service and developing the role, processes and procedures.

Diversity and inclusion:

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.